Delivery & Returns Information
All orders are sent by TNT. Delivery charges are determined individually for each order and specified before purchase. If you would like your purchase delivered on a particular date please contact Colorativa directly and we will do our best to help you.
We are not able to deliver to PO Box addresses. Customs and duties charges are not included and remain the responsibility of the recipient. For more information, contact Colorativa.
Colorativa.eu offers an exchange service for all purchases returned in perfect condition, accompanied by the original documentation within a reasonable period of time. Please contact us within 14 days of purchase should you require an exchange.
Colorativa cannot be held liable for any returned items that fail to reach us. Colorativa will not be liable for any customs or duties charges incurred when returning goods.
A refund will be offered only if goods are faulty or do not match the description provided on www.colorativa.eu. Refund payments will only be made once the returned goods have been received by Colorativa.
Exchange or refund goods should be returned within 14 days of purchase.
Please be advised that we are not able to accept any form of refund or exchange for personalised products (which includes loving inscriptions on books).
Gift recipients are welcome to exchange books as long as they are in pristine condition.
This policy does not affect your statutory rights.
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